MitiManager is one of Mitigram's key products, allowing enterprise users to manage, edit, and track all their financial transactions. Users can also communicate and share information with internal teams and banks through this platform.
The transaction interface was cluttered and overwhelming, making it hard for users to locate critical Workflow Messages (WFMs). With no prior user testing and tight deadlines, designing an intuitive solution became the primary challenge.
WFMs are now a main feature of MitiManager, with a 95% adoption rate for seamless transaction management. The scalable design has supported ongoing enhancements and improved user workflows significantly.
Enterprise users needed a simpler way to manage complex financial transactions.
Creating, editing, and referencing transactions felt scattered and overwhelming.
Creating, editing, and referencing transactions felt scattered and overwhelming.
Based on the feedback themes gathered, we focused on the following user pain points,
Cluttered Transaction Pages
Hard-to-find WFMs
Keeping Hick’s Law in mind, I aimed to reduce on-screen distractions thereby enabling users to make faster decisions.
Ensure WFMs are easy to locate and adopt in daily tasks.
Early wireframes centered on a streamlined layout for transaction details.
We drew from the user feedback: “Keep critical info visible at all times.”
This helped us prioritize clarity while keeping all essential actions within reach.
To ensure a cohesive experience across the platform, we designed reusable Workflow Message (WFM) components that maintain visual and functional consistency.
The interface was crafted to seamlessly guide users through creating and editing transactions, eliminating confusion and ensuring actions were intuitive.
Every design decision prioritized reducing cognitive load and creating a seamless interaction flow.
With more than a 95% adoption rate, users use WFMs for nearly every transaction.
WFMs serve as a foundation for ongoing improvements and new functionalities
Understanding real user behavior shaped our decisions.
We trimmed unnecessary complexity to meet pressing deadlines.
Future sprints refine navigation and address overlooked scenarios.
