MitiManager is one of Mitigram's key products, allowing enterprise users to manage, edit, and track all their financial transactions. Users can also initiate and share approvals with internal teams and banks through this platform.
The existing approval process was manual, time-consuming, and lacked visibility. Approvers struggled with delayed decisions, unclear responsibilities, and fragmented communication.
MitiManager’s improved approval system streamlined the process, improving efficiency, reducing approval times, and providing a clear audit trail for compliance and decision-making.
Approving Guarantees in trade finance required multiple stakeholders, but the manual process caused inefficiencies:
Users couldn’t easily track approval status. They had to wait for a confirmation via email or phone call.
Delays in decision making due to unclear responsibilities of the approvers.
Difficulty in retrieving past approvals for compliance audits.
We designed an intuitive approval system with a structured flow:
Provides real-time visibility on pending approvals.
Clear assignment of responsibilities for faster processing.
Alerts approvers about pending tasks, reducing delays.
Research showed that approvers needed clarity and efficiency, so we focused on reducing cognitive load and simplifying key interactions.
We conducted usability testing with internal stakeholders to refine the system:
With more than a 70% adoption rate, users intiate and execute approvals on a regular basis.
The new system reduced approval times by 60%, improving efficiency and transparency.
Clearer audit trails ensured compliance with financial regulations.
Real-time tracking significantly improved decision-making.
Proactive notifications ensured timely approvals.
Delegation features and detailed audit logs were critical for user adoption.
