This internship project was aimed at redesigning the Upbeater website to align with their new packaging of services.
My role was to improve the user experience of the website by making it more simple and easy to understand.
Completely revamped the old website to the redesigned one which thereby increased user engagement.
We looked at the websites of Upbeater’s different competitors to take a note of what they were presenting well and what could be potentially improved.
We were provided with a target audience map to get a better understanding of our target users and this helped us come up with two personas of our primary target users.
Based on the information I had about the target users and my knowledge about Upbeater, I started off this step of the process by designing the mid fidelity wireframe of the redesigns on Figma. I designed these wireframes to come up with a structure and flow for the redesigns.
I conducted usability tests with five students and three professionals from the startup space. These tests were conducted over Zoom calls which usually lasted 30 minutes for each participant. I asked the participants to share their computer screens and ‘think aloud’ while viewing the above screens. These are some of the takeaways from the tests:
Keeping the Figma wireframes as the reference, the home page and the community page of the website were made first using X Theme in Wordpress.
I also worked on the other pages of the website :
The number of visitors doubled in the redesigned website but the number of users booking a meeting did not increase.
I would have liked to spend more time researching what information users intended to know which could have then convinced them to request a meeting.
I felt this internship provided me with a big learning curve:
More extensive user research
I would have spent more time researching what information users intended to know which would then convince them to request for a meeting.
The startup experience
Working in a fast paced environment with tight deadlines taught me a few things about time management and project planning.
We enhanced the user experience of the website to increase awareness around Upbeater and its services. With more extensive user research and possibly more informative designs, we could have received more requests to schedule meetings from our site visitors.